Thank you so much for shopping with Novahugo.

If you are not entirely satisfied with your purchase, we'll be here for you.

1.Exchange or return for a refund

The products can be returned within 7 days after they have been delivered. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used/washed or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please contact service@novahugo.com.

Most returns are processed within 7 business days after we receive your package. We’ll issue the refund to your wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email. 

Purchase Not Eligible for Return:
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.

Please contact our customer service staff before you return anything.

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Order Cancellation

1.The order can be freely cancelled within 24 hours after you placed.

2. For orders cancelled after 24 hours of purchase but have not been shipped, 15% handling fee will be deducted off the total for the cancellation.

* Shipped out order cannot be cancelled.